Verax Consulting


We assess IT processes.

Good day. We're Verax. We assess IT processes, and then we help our clients to improve them. Along the way we coach teams and individuals, document processes, and generally make the world a better place, except on Friday afternoons when we drink beer. IT Service Management assessment is what we love and what we do.

Then we report, in meticulous detail, on what's working and what isn't.

Who we are

Verax was founded by Dan McCarthy, who has eighteen years of experience building, merging, and improving IT organisations and processes. We have all the basic credentials you'd expect - after all, we're ITSM experts. But that's not the whole story...


How we can help

Average IT managers know how their processes, people and services are performing. Good IT managers know what the future should look like. Great IT managers plan how to get to that future, and then make it happen. We provide the tools that enable IT managers to become great.


What we believe

The IT landscape has drastically changed in the last decade. Most IT assessment and transformation hasn't. What's more, most business transformation efforts FAIL - and that includes IT transformation.

Why? Contact us to informally continue the discussion.

Next, we'll provide 

an improvement plan.

If you wish, we'll also help to 

create and implement

the improvement roadmap.

So in case you're in any doubt...

We assess ITIL processes

We assess IT Service Management tools

We assess Devops

We assess Cobit Enabling Processes

We Benchmark

We customise assessments, dependent on context

We assess service desks

We assess the IT customer and user experience

We assess overall IT Service Management 

We assess SMOs

We assess how teams communicate and work together

We identify and eliminate waste in IT processes

We have our own methodologies, if you're interested, because we believe IT assessment needs to get its act together

We coach teams and individuals to do this stuff themselves

Basically, if it moves and it's IT process related, we assess and improve it.

Most importantly, we do all this in the context of a collaborative, relaxed, businesslike, fun, results-focused, straight-talking relationship with our customers.

What's the point of all this assessment?

IT process and IT Service Management assessment is best thought of as a business tool for solving business problems. It can be nuanced like a doctor's diagnostic procedure, or as subtle as a hammer. It depends what you're trying to do, but either way, if the assessors are neutral, independent, experienced and skilled, you will end up with crucial information that enables you to take action.

Two of the most straightforward ways of using assessments are to establish regulatory compliance, or to provide a benchmark against future improvements.

Other more subtle uses for ITSM assessments include:​

  • More accurate, faster service investment decisions
  •  Higher quality service introductions and changes with fewer defects
  • Faster, better managed responses to operational incidents
  • Improved risk management
  • More effective teamwork, fewer technology silos
  • More efficient processes

"People don't aspire to a higher ITIL maturity level.   They aspire to the efficiency, savings and successful outcomes that a higher maturity level brings them."

Let's talk.

We don't do 'hard sell'.

Call us about IT Service Management Assessment

Assess. Improve. Repeat.