With the right information, you can understand why IT costs are rising, and bring them under control.
You can know whether IT investments are delivering value.
You can reverse the increase in significant business disruptions related to IT, understand how they happen, and fix their effects.
All of these issues and others like them may have multiple causes - for example, the pressures of mergers and acquisitions, market and regulatory changes, or internal business model changes.
But underlying all of these events and problems are processes. To what extent are inefficient, outmoded or chaotic processes contributing to the issues you face?
The probable answer is: a lot.
Verax are in business to help IT leaders understand the capability and maturity of their current processes, and to improve those processes in ways that resolve many of today's IT issues. Our unique ITSM assessments establish where you are today and help to bridge the gap to where you need to be.
In recent years there has been a tendency to commoditize process assessment and improvement. The approach of Verax is very different. While we use (and market) our own Zeno software which takes much of the pain, time and effort out of assessment, we strongly believe that true process assessment and improvement are ill-served by commoditization.
Assessment is not just about maturity scales, formal questions and automated 'scores'. In the end it is about values such as integrity, speaking truth to power, and the courage to challenge received opinions. Its skills are as much to do with empathy and psychology as they are about understanding the difference between a Service Portfolio and SaaS. Most importantly of all, IT process assessment is about understanding the business perspective.
Verax (Latin for 'truth' or 'truthful') was founded by Dan McCarthy in 2005 after an interesting career as Director of Customer Service for a California-based IT hosting and content delivery firm, followed by a stint as Director of IT Service Management for a global Telecomms provider.
From the start, the idea of Verax was to provide a credible alternative to the kinds of experiences Dan had been through as a customer of some of the larger global consultancies. Of course those firms provide some great services, but dealing with advisers with no other work experience beyond consulting can be frustrating, as are cookie cutter approaches which look great in a PowerPoint presentation but barely survive a first contact with reality.
So it was that Verax began to engage with the business of process improvement, building over the years a body of knowledge embracing ITIL, COBIT, CISA approaches, Lean IT, 6Sigma, Theory of Constraints, IT4IT and many more. This gradual improvement in the Verax approach is now encapsulated in our own modest but effective Context Based IT Transformation and CAIR models. At its heart it's about common sense, knowledge of IT and business processes, and understanding that people are the most important resource, even in Technology businesses.
The immediate future for Verax is an exciting one as we carry on developing our Zeno assessment and improvement SaaS offering, and continue with ITSM assessment consultancy engagements. After a period of ill-health (non-serious but troublesome) from which he has completely recovered, Dan's approach is now even more people-centred. To be blunt, every day is precious and who would want to work with people who don't share an enthusiasm for improving things quickly, with care and compassion?