Verax Consulting

ITIL Assessments: exploit the framework

Verax Services

ITIL Assessments, Benchmarking, Improvement & Transformation

ITIL assessments: are you driving the ITIL framework, or is the ITIL framework driving you? Are ITIL assessments still relevant? Well, if you want to manage IT services effectively and efficiently across the lifecycle, ITIL is still the only game in town. It spells out the concepts needed to manage the service lifecycle, and is effective in every area - from gathering business requirements through to finding and removing the root causes of incidents.

Most businesses today have failed to fully exploit the advantages that the service management lifecycle approach brings. Consequently, some businesses are casting around for new approaches and trying to understand whether ITIL is still effective. However, ITIL is as relevant today as ever. 

However, when it comes to assessment and benchmarking, all is not rosy in the ITIL garden.

The problem is that most measures of IT capability that are based on ITIL use a set of inflexible general assumptions and specific questions. The answers to those questions are usually binary (yes / no), and the interpretation of results is often mechanistic and summary in nature. But when processes fail, they don't go wrong 'in summary' - they fail in Technicolor detail!

Likewise, understanding whether your organisation aligns with ITIL is of limited value in and of itself: context and business goals are all-important.   

"ITIL alignment" is exactly where most process assessments make a big costly mistake (costly for your organisation, that is). The main point of ITIL assessments is not to understand the gap between the 'as-is' and the 'perfect' future-state ITIL process - it is to understand the gap between actual performance and the business requirements for performance.

Context Based IT Transformation Using ITIL

The Verax approach of Context Based IT Transformation (CBITT) is flexible, rigorous, and business focused. It solves the problems of assessing and improving dynamic processes (not static ones).

The method used is straightforward. A Verax assessment and improvement programme is based on a four step process​ involving Context, Assessment, Improvement and Re-calibration (CAIR).

Contact us now for an informal discussion on how we can help to assess and improve your ITIL processes and functions.