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Category Archives for Opinion piece

Business transformation failure

The myth of business transformation failure

​Recently on this site’s home page I declared that “most business transformations fail.” How convenient that is for someone like me who helps businesses transform their IT Service Management organisations. It’s a statement that strongly implies that unlike the majority of my incompetent competitors, I know something and do something that will make your business […]

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workplace alienation

When humans become part of the machine: workplace alienation

​The exciting world of Information TechnologyFergal is a rangy, twelve o’clock-shadow, open-neck-shirt kind of guy, with a cheeky sparkle in his eye and a ready smile. He is the epitome of the laid-back, geeky, young(ish) IT professional. Working in a large IT department, he multi-tasks as a software developer and process ‘owner’. After a short […]

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