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What does VeriSM mean for the ITIL community?
Today, Jan van Bon asked on LinkedIn what impact VeriSM would have on the ITIL community. This is my answer.[...]
The myth of business transformation failure
​Recently on this site’s home page I declared that “most business transformations fail.” How convenient that is for someone like[...]
How to Lead from Day One
You've just got an internal promotion, or taken a new job. You want to improve your leadership and management skills,[...]
When humans become part of the machine: workplace alienation
​The exciting world of Information TechnologyFergal is a rangy, twelve o'clock-shadow, open-neck-shirt kind of guy, with a cheeky sparkle in[...]