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Archive Monthly Archives: October 2017

Assessment Interview Preparation

A Guide to IT Assessment Interview Preparation

How to Prepare for an IT Assessment InterviewThis post describes IT Assessment interview preparation from the perspective of the interviewer. You will learn some simple guidelines on how to prepare to conduct an interview as part of an ITSM process maturity assessment. Maturity assessment is of course much more than just a series of interviews, […]

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A Visual Guide to ITSM Maturity Assessment

How do I carry out the best possible ITSM Maturity Assessment?For years, ITSM maturity assessment and IT process assessment have rightfully been a cornerstone of process improvement projects. Given that, it’s strange that so little has been written about the strategy, tactics and techniques of assessment, especially from a non-vendor perspective.This article lifts the lid […]

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