You may agree with me when I say:
Transitioning from ITIL V3 to ITIL 4 is about the LAST thing on your to-do list or in your strategy for IT.
After all, you have really pressing needs to create more value for your business stakeholders, introduce new technologies and systems, manage incidents and... the list goes on.
But does the transition to ITIL 4 need to be difficult? And is it even worth it?
Well it turns out that it is possible to transition painlessly and in a way that benefits your business.
Let me explain why.
ITIL 4 only reflects what the best IT organisations and consultancies are already doing. This is why it is a best or good practice framework.
Because Verax has been using these best practice principles for years to the benefit of our clients, I am confident in saying that the thinking behind ITIL 4 will be able to help most businesses and IT organisations, when properly understood and applied.
However, at time of writing, the new Axelos ITIL 4 hasn't even been announced. So how can I claim that Verax are ready for it, and that we can help you to use it to drive real business benefits?
Consider this: as we said, ITIL 4 is a best practice framework - but frameworks always lag behind reality. The truth is, Verax have been delivering best practice IT Service Management projects since 2005.
For years we have helped IT organisations by focusing on:
But is this what ITIL 4 is really about?
According to the Axelos updates from the ITIL 4 lead architecture team, here's what we have in store:
According to Axelos, ITIL v4 will launching in Q1 of 2019.
Most IT organisations will take one of two positions on the Axelos ITIL 4 update:
The problem is, to do either of these things would be to repeat the mistakes of the past.
First, ignoring IT Service Management best practice has cost many companies dearly. We see many who are still struggling to put the basics in place.
Second, neither should you assume that 'implementing' a new framework will be the answer to your business and IT challenges. Your organisation has specific problems and opportunities, and it's that business context that should inform whether or not - and to what extent - you will use ITIL 4 approaches to meet your objectives.
Put simply, Verax can help you make informed decisions on whether or not ITIL 4 can help your organisation. Starting from basic principles, our tailored Executive Briefing will address your specific circumstances and explain why ITIL 4 should or should not be part of your IT strategy. Contact us today.
Dan McCarthy - Managing Director and Principal Consultant, Verax
"People don't aspire to the adoption of new frameworks. They aspire to the efficiency, savings and successful outcomes that a new way of working can bring them"
The IT Service Management landscape has drastically changed in the last decade. Most ITSM process assessment and improvement hasn't. Contact us if you need a flexible, realistic approach to service and process improvement.
We assess and improve all aspects of the IT Value Chain, processes and functional / team performance (not just ITIL or COBIT). Verax also helps with Operating model design, coaching, and process design and documentation.
Who we are
Verax was founded by Dan McCarthy, who has eighteen years of experience building, merging, and improving IT organisations and processes. We have all the basic credentials you'd expect - after all, we're ITSM experts. But that's not the whole story...
How we can help
Average IT managers know how their processes, people and services are performing. Good IT managers know what the future should look like. Great IT managers plan how to get to that future, and then make it happen. We provide the tools that enable IT managers to become great.
What we believe
ITSM process assessment should be the catalyst and driver for improved processes, services and IT organisations. To score highly against ITIL or COBIT framework questions may be necessary, but it isn't sufficient.
Why not? Contact us to informally continue the discussion.